This weeks digital campaign chatter #15

Some great campaigns from KLM, Perrier and Ballantines this week – all including user participation and interaction in interesting ways…..

1. KLM – Tile & Inspire

This week saw the completion of the latest global digital campaign by Dutch airline KLM. The Tile & Inspire campaign, which has been running since April, ties in with the ‘Journey’s of Inspiration’ brand message launched in 2008, and encourages participants to have a more ‘active’ role in their journey by becoming part of the planes decor!

Using a campaign micro-site and a Facebook app, the user was able to create an image of themselves in the style of a traditional Dutch Delft tile. This could then be shared with their social networks, replace their profile picture on Facebook, and be submitted to KLM to potentially be chosen as one of the 4000 tiles which would eventually decorate a Boeing 777-200.

120,000 tiles were created during the campaign in 154 countries, with 77,000 submitted for a place on the plane.

I am a fan of KLM’s approach to digital marketing, and loved their social ‘surprise’ experiment last year which saw them running after customers at Schipol airport who had tweeted whilst waiting to board one of their flights so they could give them a gift which matched their ‘personality’ (after checking out their twitter history big-brother-style).

Whilst checking out this campaign I was once again reminded of how BRILLIANT their social media team are. Just check out the fantastic responses to customer queries on their Facebook page for a great example of how one should be managed. Afterall, branding isn’t just about how things look, but more about the overall experience a person has when dealing with your company or organisation. More and more people are starting to use social media as a form of customer-service-queries-platform, and you need the right team to deal with this who understand EVERYTHING about your company, its products and its brand values.

2. Perrier – Le Club

Le Club by Perrier, is reportedly the first YouTube video campaign which evolves depending on how many people have viewed it.

Ogilvy and Mather Paris created 7 wonderful videos (or at least, 7 iterations of the same video) for the mineral water brand, depicting the scene in a trendy nightclub, with each version getting steamer and sweatier. The more views the video gets, the closer to unlocking the next ‘hotter’ version, with the final 7th (and hottest!) version being aired live at a ‘melting’ party in New York. Facebook fans can enter a competition to win tickets to this party, as well as encouraging their friends to visit YouTube and help get nearer to the ‘final take’.

The main Perrier website has been completely taken over by Le Club, driving people straight to YouTube from the landing page and virtually hiding the way into the more traditional content. This is great to see – I am always complaining about campaigns not being fully integrated into all digital assets.

This massive fully integrated campaign is also supported by TV, point-of-sale, print and mobile, and has so far notched up a staggering 5 million video views since launch. Obviously people are very keen to see beautiful people ‘de-robe’ a bit more!

3. Ballantines – Human api

Taking ‘crowdsourcing’ to a whole new level, Ballantines (whiskey) have created some new live events, accessed via Facebook, which enable you to interact, suggest and feedback as the event happens.

The first of these took place on the 16th June and featured a tattooist (Karl) – taking their ‘Leave an impression’ tagline a little too literally! You were able to see everything he was up to in his Parisian tattoo parlour, as he was seeing it, and talk to him (via messaging) along the way. The next in the series will feature an ice sculptor and take place on 30th June at 3pm (GMT).

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